Shipping & Returns

Shipping Policy

We aim to process all orders within 48 hours. Orders are processed on business days (Monday–Friday in New Zealand) and during business hours (NZST 8am–5pm) only.

 

Please note: We do not post to PO Boxes either nationally or internationally. Please provide a full physical address, or alternatively please contact us so we can help you.

 

Items are sent to your nearest Mainfreight depot for collection. Door-to-door service is available on request, and may incur additional freight charge.

Delivery time (guidelines):

New Zealand: 2–4 working days

Australia: 3–10 working days

Rest of the World: 7–14 working days

All subject to stock availability.

Return & Exchange Policy

We pride ourselves on our integrity and in providing our valued customers with high-quality products. Our returns policy for online purchases is uncomplicated — if you are not entirely happy with the performance of the product, we will refund your money. 
 
Return the products in their original packaging to us within 30 days and we will refund your credit card with the cost of your purchase, less freight. Please note that any credit/refund applied to a credit card will take your issuing bank’s standard timeframe for the credit to appear on your statement — this is typically 3–5 working days.
 
If you wish to exchange your purchase for another product withing 30 days, we will happily pay the freight for the replacement item(s). Unfortunately, your original postage and/or import duty, customs fees and local sales taxes (levies) are not refundable. Any difference in listed prices will apply to upgrades.